Workflow and Integration
Intuitively collaborative through documentation and order entry in the EMR and
advance knowledge to support and empower nursing staff.
Developing Sustainable Programs
Too often, technology has been foisted on the health care system, and its promises go unrealized. So, we designed a new process. Every telemedicine partnership we enter into with a hospital is designed and implemented around the goals, protocols and practices of each hospital. We are accountable to those. For our success and yours, we work with on-site physicians, nurses and information technology staff to ensure they are comfortable with our partnership before we see a single patient. And, we work to make telemedicine an easier lift for cash-strapped hospitals. For telemedicine to be within reach of only the largest health systems runs counter to its very promise and utility – of increasing access to care in underserved areas and for underserved populations. We work with every partner hospital to make telemedicine programs financially feasible to implement and, more importantly, to sustain.
Dedicated Pods of Specialists
Our telemedicine model dedicates a group of physicians to each hospital we work with. These physicians become part of the care team, even though they are not physically present. We prioritize the ongoing collegial relationship between the virtual physician(s) and the on-site health care professionals, whether that’s other physicians, nurses, respiratory therapists, or pharmacists. The success of our model is the result of this purposeful team-based approach.
Access Physicians also manages all the credentialing documentation, licensure, and certifications of all our physicians. Our in-house credentialing team works directly with each hospital to make sure all of our physicians are ready to work at the time of launch.
Integration With Hospitals’ Medical Staff
Access Physicians believes in full medical staff integration, including with nursing and other ancillary staff. Our physicians are accountable to your medical staff’s protocols, goals, and standards of care.
Partner hospitals call our physicians directly instead of navigating call centers. And, we proactively contact hospitals’ on-site staff to huddle before and after each shift. Our physicians and your nurses are on a first-name basis, and proactive communication is encouraged and promoted.
EHR Compatability and Integration
Access Physicians believes in the importance of working natively in each facility’s EHR. All of our physicians, without exception, document in real time in the hospital’s EHR.
Our approach decreases time to implementation. More importantly, it builds rapport between onsite and online clinicians, reducing waste and inefficiency. As part of our training program for our physicians to excel in telemedicine, we include knowledge of and familiarity with all leading EHRs.
Billing and Revenue Cycle
Access Physicians has a dedicated in-house team to manage payer contracting and payer credentialing. We have the capacity to acquire payer contracts and participate in Medicare and Medicaid programs in any state. To our knowledge, we are the only acute telemedicine providers with an in-house strategy for payer contracting and credentialing. The offsets we gain by maximizing billing and collecting help make our telemedicine programs more affordable for hospitals.
Reporting and Analytics
Our team provides a regular and robust set of analytics so hospitals can understand the success of each program and where improvements or additional staff education may be necessary to optimize program use. Just as medicine doesn’t follow a one-size-fits-all approach, we work with partner hospitals to measure what matters to them.
We capture data three ways. Clinical data are captured during each shift and in partnership with each hospital. System performance data come from our telemedicine platform and support team.
Clinical data elements can include:
- Encounters – Real-time tracking of physician encounters to utilization and program ROI
- Transfers initiated
- Rapid responses
- Sign outs completed
- High-acuity encounters
- Low-acuity encounters
Clinical data elements can include:
- Calls per facility
- Call turnaround time
- Backup call utilization rate
Telemedicine care encounter data can include:
- Service line
Telemedicine support cases:
- Inbound calls from physician
- Inbound calls from onsite staff
- Case resolution time
- First call resolution
- Cases by facility, cart and physicians
- Case by type (hardware/software/network) and reason
The community is a key stakeholder in any telemedicine program’s success. If hospitals want to retain more of their local patients by offering a telemedicine service line, potential patients need to understand that service, how it works, and the level of care they can expect.
We meet with potential patients before program launch to answer questions, give an opportunity to meet the doctors, and demonstrate the technology.